Our Policy At FREC
Our policy lasts 14 days from receipt of purchase. Unfortunately if 14 days have lapsed we can no longer offer a return or refund.
Some of our products are exempt from this policy. Aftershave*, perfumes*, gift cards are exempt from refund or return.
* Photographic proof is needed that the item (s) was delivered damaged on the day of delivery still in packaging to show defect (damage) and no evidence of tampering.
If a return is required, the following procedure is as follows -
1. You will need to contact us via the email - support@frecclothing.co.uk
2. We will provide information on what needs to be done to start our returns procedure.
3. You will be liable for the postage cost of your returning item.
Please do not send your product back without contacting us first as a return will not be accepted and refund will not issued.
Refunds (if applicable)
On receipt of your returned item our team will notify you that your item (s) has been received.
A member of our team will inspect the returned item (s) and will then proceed with our returns process. You will be notified via email if the item (s) have been accepted or rejected.
If a rejection of refund has been given. A full explanation will be given on the reason of rejection. The item (s) will then be returned back to the sender.
If an approval for refund has been given. Credit will automatically be issued back to the original payment method. Some banks may take longer than others for the returned credit to show on account.
Note if a full credit is to be refunded, it will only be at the original purchase price.
Late funds returned
If credit is taking longer than usual, please see your bank t&c's on returned transactions timings.
If the returned credit still hasn't arrived after the banks transactions times. Please contact us via email. A member of our team will check to see if there are any implications that may have occurred.
Sale Items
Sale items** do not qualify for refunds. An exception for this is as follows -
If the item (s) has been delivered damaged and not tampered with.
** photographic proof will have to be produced that the item (s) was already damaged on receipt of delivery and not tampered with.
Exchange (if requested)
An exchange will only be offered if the item (s) has been delivered defective and has not been tampered with.
Defective item (s) will be exchanged if applicable.
Contact us via email - support@frecclothing.co.uk
Photographic proof may be asked and if successful, a member of our team will provide information on the exchange procedure for the defective item (s)
On receipt of the defective item, notification via email will be sent of approval or rejection.
If an exchange is successful, it will be for the same item (s) that was originally purchased.
Alternatives will only be considered under certain circumstances which will be discussed by a member of our team.
Note, if any item (s) are being returned the shipping costs are the responsibility of the sender. These fees are non-refundable.
Depending on geographical locations, the item (s) being returned may take more time to reach us.
If you are shipping an item over £50 GBP, you should consider using a trackable shipping service or purchasing shipping insurance. We will not be liable for any lost item (s) being returned.
Order Cancellation
An order can be cancelled if it has not been shipped.
If the cancellation has went through shipping process, it will need to be returned within 7 days in the same condition it was sent unopened and not tampered with.
A member of our team will inspect the cancelled order returned and a full refund can be offered.
Gift Cards
Gift cards are valid for 60 months (5 Years) from purchase date. This is following the procedures set out by The Consumer Protection (Gift Vouchers) Act 2019. Purchased Gift cards are non-refundable.
Gift cards are only be redeemable on www.frecclothing.co.uk website. If Gift Card has expired, please contact us and FREC may honour an extension.
Loyalty Program
The loyalty program at FREC is a points reward system for members who have signed up for the loyalty program when purchasing products at www.frecclothing.co.uk. For every £1 spent at FREC one (1) point with be rewarded. When the points accrued have reached targets specified, they can be redeemed at checkout for discounts. The points page on members site will show points earned. A table will show required points for specific discounts. A three (3) month expiry is set for members reward points. This expiry resets if a product is purchased before the 3 month expires and points will continue. FREC has the right to withdraw this program at any time. If the Loyalty Program is to be halted an email will be sent to members prior to termination. Loyalty Points cannot be exchanged for credit. Loyalty Points have no cash value. Loyalty Points can only be used at FREC (www.frecclothing.co.uk)
Incorrectly addressed orders
To ensure the order process is completed correctly, it's the responsibility of the purchaser to double check that all information given is correct at checkout. If checkout has been completed and an error has been noticed, contact us immediately with the correct information before the shipping process is complete.
Incorrect information or addresses can result in delays to the order being delivered. This can lead to your order being returned or lost.
FREC is not liable for replacement or refunds if the order has not been delivered to the correct address due to details provided are incomplete and incorrect.
SECURITY INFORMATION
All customers placing an order online will need to supply their telephone number as part of our security check,
All credit, debit cards must be registered to enable us to carry our required security checks.
All non registered cards may not be accepted OR may only be accepted with further proof of identity is provided, this information is needed to prevent fraudulent card charge backs and to protect honest cardholders.
We are required to verify your home address details and/or contact you if there is a problem with your order.
We follow GDPR regulations and do not sell or release any of your private information to any third party (s).
We are required by our card payment processing company to hold a valid home landline telephone number.
We regret that if any of the provided information cannot be verified the ordered will be cancelled and refunded.
Mobile numbers can be passed on to the courier company with the consent of the sender. This is in case there are issues on day of delivery. This will only happen with the recipients consent, a team member will contact recipient first for consent and only then the courier will have access to the mobile / landline number provided.